Terms & Conditions

Terms & Conditions

Last updated: May 2026

Welcome to the website of WELL, PLLC ("we," "us," or "our"). These Terms & Conditions ("Terms") govern your access to and use of our website located at Wellwilminton.com and any services, scheduling, or transactions made available through the Site.

By accessing or using the Site, booking an appointment, or making a payment through the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Us

WELL, PLLC is a North Carolina professional limited liability company providing acupuncture services through licensed acupuncturists credentialed by the North Carolina Acupuncture Licensing Board (NCALB). Our practice is located at 6317 Oleander Dr, Set E. You can contact us at [PHONE NUMBER] or [EMAIL ADDRESS].

2. Use of the Site

You may use the Site for lawful purposes only. You agree not to:

• Use the Site in any way that violates applicable federal, state, or local law;

• Attempt to gain unauthorized access to any portion of the Site, our systems, or other users' accounts;

• Interfere with or disrupt the Site, including by introducing viruses or malicious code;

• Use any automated means (including bots or scrapers) to access or collect content from the Site;

• Impersonate another person or misrepresent your identity when booking or communicating with us.

3. Informational Content & Health Disclaimer

The content on the Site — including descriptions of acupuncture, conditions it may help address, and educational materials — is provided for general informational and educational purposes only. It is not intended as medical advice, diagnosis, or a guarantee of specific treatment outcomes.

Licensed acupuncturists in North Carolina are direct-access healthcare providers, and no physician referral is required to schedule an appointment with us. Your individualized plan of care will be developed during your initial consultation based on your health history, goals, and clinical presentation. Individual results vary.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Do not rely on the Site or on email or scheduling messages for urgent medical concerns.

4. Appointment Booking

Our Site allows you to schedule appointments online. By booking, you represent that the information you provide is accurate and that you are at least 18 years old, or that you are the parent or legal guardian of the minor for whom the appointment is being made.

Booking an appointment online does not create a provider-patient relationship until you complete intake and are seen for your appointment. We reserve the right to decline or reschedule appointments at our discretion, including where a requested service is outside our scope of practice or where we determine that another provider would better serve your needs.

5. Payments & Deposits

Our services require a credit card of file prior to the appointment, at the time of booking. All fees are stated in U.S. dollars and are due at the time of service unless otherwise indicated. We accept the payment methods listed at checkout.

By submitting payment information, you authorize us (or our third-party payment processor) to charge the applicable amount to your selected payment method. We do not store full payment card details on our servers; payments are processed through a PCI-compliant third-party payment processor.

The prepaid acupuncture packages are non-transferable and expire 6 months from the date of purchase, unless stated otherwise.

Cancellation & No-Show Policy

We ask for your help in respecting our scheduling and the time of other patients.

Cancellations and rescheduling: Appointments may be cancelled or rescheduled at no charge if we receive notice at least 24 hours before the scheduled appointment time.

Late cancellations: Cancellations made less than 24 hours before the appointment will be charged 50% of the appointment fee.

No-shows: If you do not arrive for a scheduled appointment and do not provide notice, you will be charged for the full appointment fee / a no-show fee of the cost of the session.

Late arrivals: If you arrive more than [15] minutes late, we may need to shorten your session or reschedule, and the full appointment fee will still apply.

We may waive fees at our discretion in the case of genuine emergencies or extenuating circumstances.

7. Refunds

Fees for completed acupuncture services are non-refundable.

8. Privacy & Protected Health Information

We are committed to protecting your privacy. Information you submit through the Site, including through booking forms and patient intake, may include protected health information ("PHI") as defined under the Health Insurance Portability and Accountability Act (HIPAA).

Our handling of PHI is governed by our Notice of Privacy Practices, which is provided to you separately and is available upon request.

Please do not include sensitive medical details in unsecured emails or general contact-form messages. For confidential health communications, use the secure patient portal.

9. Intellectual Property

All content on the Site including text, graphics, logos, photographs, blog posts, videos, and the overall design and layout is the property of WELL, PLLC or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

You may view and print content from the Site for your personal, non-commercial use only. You may not reproduce, republish, modify, distribute, or create derivative works from any Site content without our prior written permission. The names, logos, and trademarks displayed on the Site may not be used without our prior written consent.

10. Third-Party Links & Services

The Site may contain links to third-party websites or services (for example, scheduling platforms or payment processors, that we do not own or control. We are not responsible for the content, privacy practices, or terms of any third-party website or service. Your use of those services is governed by their own terms and privacy policies.

11. Limitation of Liability

To the fullest extent permitted by law, WELL, PLLC and its members, employees, and contractors are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or the information provided on it, including any reliance you place on Site content.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for professional negligence in the rendering of acupuncture services, which is governed by your separate informed consent and treatment relationship with your licensed acupuncturist.

The Site and its content are provided on an "as is" and "as available" basis. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

12. Indemnification

You agree to indemnify and hold harmless WELL, PLLC and its members, employees, and contractors from any claims, damages, liabilities, and expenses (including reasonable attorney's fees) arising out of your misuse of the Site, your violation of these Terms, or your violation of any rights of a third party.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

14. Governing Law & Venue

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law principles. Any dispute arising out of or related to these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in [COUNTY] County, North Carolina, and you consent to the personal jurisdiction of those courts.

15. Contact Us

If you have questions about these Terms, please contact:

WELL, PLLC

6317 Oleander Dr, Ste E

Wilmington, NC 28403

Phone: 910-431-6648